This Privacy Policy outlines how luosemon.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect information about your device, interactions with the Site, and data necessary to process your purchases. Additionally, we may collect information if you contact us for customer support. “Personal Information” refers to any data that uniquely identifies an individual.

  • Device Information
    • Examples: web browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interactions.
    • Purpose: To accurately load the Site and perform analytics to improve our services.
    • Source: Automatically collected using cookies, log files, web beacons, and similar technologies.
  • Order Information
    • Examples: name, billing/shipping address, payment information (e.g., credit card numbers), email, and phone number.
    • Purpose: To fulfill orders, process payments, arrange shipping, and send order confirmations/invoices. We also use this information for fraud detection and targeted advertising.
    • Source: Collected directly from you.
  • Customer Support Information
    • Examples: Modifications to order or personal details.
    • Purpose: To provide customer support.
    • Source: Collected directly from you.

Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at [email protected] to request deletion.

Sharing Personal Information
We may share your Personal Information with service providers to help us provide services and fulfill contracts. Additionally, we may share information to comply with legal obligations or protect our rights.

Behavioural Advertising
We use Personal Information to deliver targeted ads and marketing communications.

  • Google Analytics: We use Google Analytics to understand how customers use the Site.
  • Advertising Partners: We share details about your Site usage and purchases with advertising partners through cookies or similar technologies, depending on your consent.

To opt out of targeted advertising:

Using Personal Information
We use your Personal Information to offer products, process payments, ship orders, and keep you updated on new products and promotions.

Retention
We retain your Personal Information for record-keeping unless you request its deletion. For more details on your right to erasure, see the Your Rights section.

Your Rights
If you are a resident of the European Economic Area (EEA) or California, you have the right to access, update, or delete your Personal Information. To exercise these rights, please contact us at [email protected].

Cookies
Cookies are small data files downloaded to your device when you visit our Site. We use cookies to enhance your browsing experience by remembering your preferences. You can adjust your browser settings to control cookies.

Do Not Track
We do not alter our data collection practices when detecting a “Do Not Track” signal from your browser due to inconsistent industry standards.

Changes
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact
For questions or more information regarding our privacy practices, please contact us at:

Luosemon Store
Business Address: 1160 Waterwood Cir, Rockwall, TX 75087, USA.
Phone: +1 (332) 567 5224
Email: [email protected]